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Locked

‎02-02-2020 11:12 PM

HP Recommended
Operating System: Microsoft Windows Vista

Printer will not print or copy. It goes through the motions but no print. I have new cartridges in it. Cleaned twice,When I print test page all it print is 6 colored blocks 3/4 x1 inch. But it still will not copy or print.

2 REPLIES 2

‎02-05-2020 07:49 AM

HP Recommended

Hi @lighting09

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎02-06-2020 10:21 PM

HP Recommended

This did not work I guess I'll contact hp 

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