HP primary email unable to be changed

[Robert3046]

Hello, I want to change the primary email address with my account. It was previously Person1, I changed it to person2, and I would like to change it back to person1. It keeps giving me the error "Username/email not available" even though it is a good working email and it was previously set on this account. Any email I try at all will not work, even new emails I create. I have tried signing out of all browsers and trying from a different computer including through incognito browsers. Please assist me with changing the primary email address for my HP account, thank you!

[Max3Aj]

@Robert3046, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

To change the email address for your instant ink account, please follow these steps, 

1. Sign into your Instant Ink account.

2. Click Account, then Profile in the left menu, then Update Security Settings.

3. A confirmation email is sent to your new email address. Open the confirmation email, and then click Confirm email address.

You may refer to this document - Instant Ink account management | undefined

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Robert3046]

Hello, after selecting "Update Security Settings" I am greeted with the option to change the email address, I enter the new email address and I get the below message. 

[Max3Aj]

@Robert3046, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support