• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎07-19-2023 05:13 PM

HP Recommended
Product: HP DeskJet 2732 All-in-One Printer

Hi I have tried to install instant ink cartridges onto my printer which I've bought secondhand but keep running into the error that I can't add my HP+ printer here and need to add through the app. 

 

I'm stuck in a loop of setting up the printer, then when the new instant ink cartridges I've bough have been installed it tells me I need to enroll in an instant ink subscription. I then try to enroll and when it can't find my printer I have to enter in the printer code which then gives me the error: 

"Your HP+ Printer can't be claimed here. This is a new printer that needs to be setup using the HP Smart software or app.

 

Please let me know what I need to do in order to have this printer function properly.

 

Thanks

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.