HP printer says Cannot print & also it also says OUT of Paper

[ddmmovvv58]

HP5740 OfficeJet   instant ink , I get a Cannot  print & also OUT of Paper   code  . And I am NOT out of paper

[Raj_05]

Hi @ddmmovvv58,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering a "Cannot print" error message along with an "Out of Paper" code on your HP OfficeJet 5740 printer, despite having paper loaded, there are several troubleshooting steps you can try.

• Check Paper Loading: Make sure the paper is loaded correctly in the paper tray. Ensure that the paper is aligned properly and not exceeding the maximum capacity of the tray.
• Reset Printer: Turn off your printer, disconnect the power cord from the printer and the power outlet, wait for about 60 seconds, and then reconnect the power cord. Turn on the printer and see if the issue persists.
• Update Firmware: Ensure that your printer has the latest firmware installed. You can usually check for firmware updates through the printer's menu or the HP website.
• Check for Paper Jams: Even if it appears that there is no paper jam, it's worth checking all accessible areas of the printer for any torn pieces of paper or obstructions that may be causing the issue.
• Clean Paper Feed Rollers: Dirty or worn-out paper feed rollers can cause paper feed issues. Clean the rollers using a lint-free cloth lightly moistened with water or isopropyl alcohol. Refer to your printer's manual for specific instructions on accessing and cleaning the rollers.
• Reset Printer Preferences: Sometimes, printer settings can cause issues. Resetting the printer preferences to default settings might help. You can usually find this option in the printer's menu or settings.
• Check Ink Cartridges: Ensure that all ink cartridges are properly installed and have sufficient ink levels. If any cartridge is low on ink or empty, replace it with a new one.

By following these steps, you should be able to troubleshoot and resolve the "Cannot print" and "Out of Paper" error messages on your HP OfficeJet 5740 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support