HP say printer offline, it isn’t…

[val9383]

HP Instant Ink has been unable to sync with my printer since 11 August. It says it is offline, but it very much is not! The issue began when I attempted to use cartridges sent by Instant Ink, they’re not being recognised. My info sheet says connections are excellent, but I am not enrolled… go to account page and I am enrolled, but not online… I have spent days with techs doing all the things they ask, and eventually we end up at Web Services which won’t connect… so, so fed up now, ready to sling printer out of window!! Can anybody help? Please…

[Anand_Andy]

Hi @val9383,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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