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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Instant Ink cartridge Issue,  Action needed

This message received about HP printer and I am using provided Instant ink already.  I even still have the shipping box.

1 REPLY 1
HP Recommended

Hi @lucystockard ,

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.


If your HP printer is displaying a message indicating that it has detected non-HP ink, even though you are using HP Instant Ink cartridges, there are a few steps you can take to resolve the issue:

 

Restart the Printer: Sometimes, a simple restart can help resolve communication issues between the printer and the cartridges. Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Turn the printer back on and check if the issue persists.

 

Check Cartridge Installation: Ensure that the Instant Ink cartridges are properly installed in the correct slots. Remove and reseat each cartridge to make sure they are securely in place.

 

Update Firmware: Ensure that your printer has the latest firmware installed. Manufacturers often release firmware updates to address compatibility issues. Check the HP support website for your printer model and download and install any available firmware updates.

 

Clean Contacts: Clean the electrical contacts on both the cartridges and the printer. Use a lint-free cloth and distilled water to gently wipe away any dirt or residue.

 

Verify Instant Ink Subscription: Make sure that your Instant Ink subscription is active and that the cartridges you are using are indeed part of the Instant Ink program. Check your account status on the Instant Ink website to ensure everything is in order.

Replace Cartridges: If the problem continues, try using a new set of Instant Ink cartridges from your supply. Sometimes, cartridges may have issues, and replacing them can resolve the detection problem.

 

I hope this helps. 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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