HP says they shipped Ink a week ago and it has not arrived...

[I-NEED-INK]

Question, Does HP often fall behind on Ink Jet replacement ink shipments?   I am out of Ink; HP says they have shipped new cartridges a week ago, but they have not arrived.  Is this a common problem?

[Dragon-Fur]

@I-NEED-INK 

Welcome to the HP English Community --

I wish we could help -- Ink shipment is an internal process within the Instant Ink service.

There are many thousands of Instant Ink contracts - that said, there is no way for anyone to answer the question "how often" a particular thing happens. 

What?

The people who don't like the service are far more vocal than those for which the service works as expected.

And, perhaps it does not matter --

If something happens to you, the results are "too often" for you.

My suggestion

If you have not done so, wait for the Instant Ink Support office to open and contact the support team.

and

Ask any questions, express your view, ask for an update.

Start with

 HP Instant Ink Support - Website 

 Where is my ink or toner?

Next...

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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