Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

HP suspends shipping but not payments

HP Recommended
HP Envy 5530
Microsoft Windows 10 (32-bit)

Two years ago my color cartridge ran out and I didn't have a replacement.  I had to go to Staples so I could print.

I still had the black Instant Ink cartridge.  HP suspended shipments of all cartridges but continued to hit my credit card each month.  I recently found this out when the card expired and they shut down my computer.  They are sending me a new black and color cartridge.  They said they would forward my request for a payment adjustment but as of today I have not received a call or email nor adjustment.  In two years I have received 1 black cartridge and paid them over $120.

Errors on my side...Yes.    Horrible customer service on their side.  Definitely.

HP Support Agent
HP Support Agent
14,452 14,454 1,429 1,701
Message 2 of 2
Flag Post
HP Recommended

Hi @BobFromTroy


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation