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BobFromTroy
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Message 1 of 2
102
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HP Recommended

HP suspends shipping but not payments

HP Envy 5530
Microsoft Windows 10 (32-bit)

Two years ago my color cartridge ran out and I didn't have a replacement.  I had to go to Staples so I could print.

I still had the black Instant Ink cartridge.  HP suspended shipments of all cartridges but continued to hit my credit card each month.  I recently found this out when the card expired and they shut down my computer.  They are sending me a new black and color cartridge.  They said they would forward my request for a payment adjustment but as of today I have not received a call or email nor adjustment.  In two years I have received 1 black cartridge and paid them over $120.

Errors on my side...Yes.    Horrible customer service on their side.  Definitely.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
48
Flag Post
HP Recommended

HP suspends shipping but not payments

Hi @BobFromTroy

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation