HP will not honor their 2 year printer refresh under the instant ink platinum plan

[mondonda]

WOW after an hour online and on the phone asking for my 2 year printer refresh that i have been paying on for 3 years, and my portal says the printer is eligible for a refresh, the response from their support supervisors"

"Please accept our apologies that the feature you request is not available at present to get a new printer under the HP Platinum subscription, the only way is for the HP All-In Plan."

so the only way i can get a printer refresh is to join a new more expensive plan.  they will of course allow me to stay on my current plan but will not honor the printer refresh.   Any one else have this issue? want to join yet another class action lawsuit against HP?  what happened to this company.  here is the link to where they clearly say i get a refresh but they WILL NOT honor it.  Buyer be VERY wary of this deceit. https://support.hp.com/us-en/document/ish_6415901-6415947-16

[Hawks_Eye]

Hi @mondonda 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.