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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2655 All-in-One Printer

My HP2655 printer can't be synced with instant ink account. and the printer is disabled consequently. I called customer support and after a long conversation they sent me new cartridges which didn't help.

I tried canceling the subscription and again keep the subscription with no success.

I tried removing web services and adding again and it didn't work.

The printer is connected to internet and has no physical issue since when I factory reset it, it prints the information page and then stops working.

The only thing I am suspected to is that in "Web services setting" page, it shows HP instant ink disabled and I am not able to enable it.

 

 

3 REPLIES 3
HP Recommended

Hi @ghazi61

 

There are four main reasons why you might be unable to print with HP Instant Ink cartridges.

 

You canceled. Instant Ink cartridges only work in enrolled printers. To continue printing, remove the Instant Ink cartridges from your printer and purchase Original HP Ink or Toner directly from the retailer of your choice. Or re-enroll in Instant Ink.

 

The printer was disconnected from the internet. Reconnect your printer to resume printing.

 

The message Cartridge cannot be used until printer is enrolled in HP Instant Ink displayed. Your printer must be enrolled to use Instant Ink cartridges. See How do I fix cartridge errors associated with printer enrollment? for help.

 

The message There is a problem with your HP Instant Ink account displayed. Your credit card may be expired. To update your payment information:

 

NOTE: Fill in all the fields: card number, CVV, and expiration date. Make sure postal codes are in the correct format.
 

Home / Home Office:

 

Sign into your Instant Ink account.

Click Account in the left menu, then Billing.

Click Change Payment Method to open the Billing details window.

 

Business:

 

Sign into your Instant Ink for Business account.

Open Account in the left menu, then Billing.

Expand the section for your current billing method and click Update Payment.

Select Business and then enter your payment details.

 

Printing should be restored within 30 minutes. If not, contact your card issuer.

 

For help with this error, go to HP printers - Unable to register the printer to your account.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

^ Alden4
HP Support

 

 

I am an HP Employee.
HP Recommended

Hi

Thank you for the reply. My printer is enrolled and I have never cancelled it and it is connected to internet. I believe my account got disabled when My credit card information has changed and it wasn’t restored since then. I have updated the payment information and it is correct now. My account is Sstill showing that printer is not synced and last connection was Oct.5

HP Recommended

Hi @ghazi61,

 

Thank you for your response, 

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say.

 

Take care and have a great day ahead!

 

Alden4
HP Support
 

I am an HP Employee.
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