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Message 1 of 2
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Flag Post

HP4512 has ink cartridge problem

HP Recommended
MAckbook Pro
macOS 10.15 Catalina

I installed a NEW HP63 cartridge in the printer.  The message is INK CARTRIDGE Problem - Remove and reinstall the indicated ink cartridge, making sure it is correctly installed.  I tried this twice - no joy.  I installed the old 63XL cartridge - recognized no problem.  I then re installed the new 63 cartridge. - same message.  I took the cartridge out and wiped the contacts on the cartridge and the printer and re installed - no joy.   I then removed both cartridges and unplugged the printer for over three minutes and held the power button to ensure no residual charge.  Restarted the printer and then reinstalled both cartridges - same message.

 

No previous issues - HELP

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@beavs-cabin, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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