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FooPlinger
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HP5055 - Printer code not recognized - Unable to sign up for Instant Ink or add printer to HPSmart

HP Envy 5055
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I have restarted Web Services multiple times, and generated 3 different codes there.   Every time I go to TOOLS---->HP Code it gives me a new code there (which is different from the one given in Web Services).   I have also removed web services, and reset the printer to factory defaults.   No code I am given will work to enroll in Instant Ink, nor will it allow me to add the printer on HPSmart.com.   

Why on earth is this so difficult to get right?

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HP Support Agent
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HP5055 - Printer code not recognized - Unable to sign up for Instant Ink or add printer to HPSmart

Hi @FooPlinger

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:

 

Press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, and then follow the prompts to re-enable Web Services. A new Printer Info Page prints with a new claim code. Try to claim the printer again using the new claim code. 

 

To know how to enroll the printer in Instant Ink, refer to this document.

To know how to find the printer claim code, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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FooPlinger
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HP5055 - Printer code not recognized - Unable to sign up for Instant Ink or add printer to HPSmart

In my original post, you can see that all of this has been tried previously, and failed

 

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HP5055 - Printer code not recognized - Unable to sign up for Instant Ink or add printer to HPSmart

Hi @FooPlinger

 

I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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