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Grahamjohn8
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Message 1 of 2
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Had a new black cartridge not working, colour cartridge does.

Hp deskjet all in one printer

Installed a black cartridge but doesn't work. The colour cartridge works fine. Tried the old black cartridge in and it worked ok. Now I'm stuck with a very low level ink cartridge and not able to get a new black cartridge via the instant ink scheme. Used lots of ink and paper trying to get it to work and cleaned the new cartridge as per other posts suggestions. If HP can get back to me it would be appreciated. Thanks.

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HP Support Agent
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HP Recommended

Had a new black cartridge not working, colour cartridge does.

@Grahamjohn8, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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