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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-10-2024 02:53 AM - edited ‎06-10-2024 02:53 AM

HP Recommended

Hello,

I'm out of black ink and when i look into my account it seems to think i have 2 tricolour  and 1 black here thats spare but when I looked i have 3 Tricolour but no black, has the wrong ink been sent? How do i get the black ink as i need it to print something.

Kind Regards.

1 REPLY 1

‎06-11-2024 07:51 AM

HP Recommended

Hi @ChipStick,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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