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Daveena
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Have a question mark icon popping up on my printer but can't seem to figure out why

HP ENVY 5055

HP ENVY 5055

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Have a question mark icon popping up on my printer but can't seem to figure out why

@Daveena, Welcome to HP Support Community!

 

Is there any error message on the printer?

 

Reset the printer

Resetting the printer can resolve certain errors.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Remove and Reinstall the ink cartridges

Remove the ink cartridges from the printer and close the access door. Check for any errors. And then reinstall the ink cartridges.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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