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Have inserted 2 new cartridges and cannot copy any pages now.

HP Envy 4527

After inserting new ink cartridges I’m having copy problems and printing problems. Black won’t copy at all and colour copying very light and unreadable. Printing slightly better but not of acceptable quality for either colour or black. Printer ink status indicates a full colour cartridge but an empty black one (it is new and feels full of ink). 

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Have inserted 2 new cartridges and cannot copy any pages now.

@AJO26 Greetings from the HP Community!

I have a few steps that should help resolve the issue:


Step 1: Change copy settings

Adjust color, contrast, and enhancement settings from the printer control panel menu to improve copy quality.


For printers without a control panel menu, most models use default normal copy settings that cannot be changed. As a workaround, scan the original into the computer, and then use the editing tools in the HP scanning software to improve the image quality. You can then print multiple copies of the edited scan file.

  1. Touch Copy, Copy Document, or Copy Photo on the printer control panel, and then select any available basic settings that apply to your copy job.

  2. Touch Settings or the gear icon  to open the copy job options. You might need to scroll down the control panel screen to access all settings.

    • Paper Type: Select the type of plain or photo paper for your copies.

    • Quality: Select an available copy quality level.

    • Lighter/Darker or Contrast: If the original is faded or too saturated, make the copy lighter or darker.

    • Optimize or Enhancements: Select the type of item you are copying to improve quality, such as sharpening text and image edges or improving faded colors in photos.

    • HP Copy Fix: Automatic copy quality and skew adjustment tool.

    • Save Current Settings or Set as New Defaults: Retains the selected settings for future copy jobs.

  3. Depending on the printer, touch Start, or return to the main Copy screen by touching Back, and then touch Start Black, Start Color, or OK to start the copy job.

Step 2: Reset the printer and check the power source

Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

    • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

    • If the issue persists using a different wall outlet, continue to the next step.

Step 3: Troubleshoot ink or toner cartridge issues



(By the end of this article all the issues should be resolved)


Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

I am an HP Employee

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