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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-07-2023 05:57 AM - edited ‎03-07-2023 06:07 AM

HP Recommended

I bought a new printer and set up the instant ink subscription, on feb 20th , it’s been over 2 weeks now and I have not received my welcome kit, when tracking with Canada post, “ it show as item delayed, shipping label created but has not received the item for processing “, wondering if anyone else is facing the issue.  I tried reaching out to hp support 3 times and they just say they will send another ink cartridge- but stuck with the same issue , this is so frustrating- 

1 REPLY 1

‎03-13-2023 05:53 PM

HP Recommended

Hi @Geo91,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

 

Take care and have a great day ahead!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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