cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
95
Flag Post

Have not received monthly instant ink

HP Recommended
hp OfficeJet Pro 8035
Chrome OS

My printer is the hp OfficeJet Pro 8035  that came with the 8-month free instant ink program. The "first installation date was 2020/03/11. My printer came with an initial set of printer cartridges that I installed and then I completed the printer set up. I had (have) wireless connectivity. The PHA Install Date in this printer is 2020/03/09. 

 

Problem: Today is Friday 07/17/2020 and my printer is almost totally out of ink. To date, I should have received my first delivery of instant ink print cartridges in April. However, to date, I haven't received any"Instant Ink cartridges. I only have the installed initial set of cartridges that came with my Office JetPro 8035 printer. 

Tonight I printed a printer status report, but it didn't have a  "printer claim code" to enable me to again complete my printer set up so that a replenishment order would be made and sent to me.

Question:  What do I need to do to have my replacement cartridges shipped to me without charging me for them. Again, my printer came with the instant ink "8 months of ink" promotion. Any help would be appreciated!

1 REPLY 1
Highlighted
Level 16
Level 16
28,502 28,224 4,947 11,152
Message 2 of 2
Flag Post
HP Recommended

Hi,

With HP Instant Ink you are not getting an ink cartridge every month, but you are getting ink cartridges shopped once running low of ink, HP Instant Ink cartridge are much bigger and intended for longer periods.

 

See below support article which explains about the ink provided when using HP Instant Ink, and also how to  trigger ink shipping by the virtual agent:

https://support.hp.com/us-en/document/c04571455

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Tags (1)
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation