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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Have not received the first instant ink carridge for 43 days after enrolled

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ENVY 5000 All‑in‑One Printer series

Hi, I enrolled on 28 Oct 2019, have not received the first instant ink cartridges yet.My "Ink Status" page shows that HP shipped my ink, but I can't find any shipping or express information in my "Ink Shippment" page.

I chated with "Virtual Agent" and let it reship the instank ink cartridges.But no help at all!

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@LittleBird2020, Welcome to the HP Support Community!


Apologies for the inconvenience. Not to worry, Let me look into your Instant Ink account to assist you better.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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