02-08-2020 06:57 AM
Can someone in HP please sort out my printer issue, i am getting smudges only for the black ink cartridge, colour is fine.
I spoke to someone on Whatsapp and they are not helping, initially they said they could see a problem and afterwards they said they couldn't, then proceeding it ask nonsense questions.
I am certain the black cartridge is at fault and needs replacing, i am on the Instant Ink service.
Apologies for the image being sideways, it doesn't allow me to rotate.
02-08-2020 10:40 AM
You are right, the black ink cartridge is giving you trouble.
Try few cleaning cycles, if that doesn't help you will need to contact HP instant ink service for a replacement black cartridge.
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