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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-05-2021 05:46 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Unable to access my HP Instant Ink account.   I put in my username and password; it looks like it will go thru and then I get a message that SOMETHING WENT WRONG and To Try Again later....   Many attempts later... here I am.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2021 06:39 AM - edited ‎05-09-2021 06:40 AM

HP Recommended

@jsternberg, Welcome to the HP Support Community!

 

To assist you better, are you using the HP smart app to login to Instant Ink account or are you on the HP Instant Ink website?

 

The Instant Ink server would not be responding. Try after a couple of hours. If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-09-2021 06:39 AM - edited ‎05-09-2021 06:40 AM

HP Recommended

@jsternberg, Welcome to the HP Support Community!

 

To assist you better, are you using the HP smart app to login to Instant Ink account or are you on the HP Instant Ink website?

 

The Instant Ink server would not be responding. Try after a couple of hours. If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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