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‎11-09-2019 07:43 AM

HP Recommended
Product: Hp envy 7640

Please help me

1 person had the same question
3 REPLIES 3

‎11-12-2019 03:01 AM - edited ‎11-12-2019 03:02 AM

HP Recommended

Hi @Kita417_83

 

Welcome to the HP Support Community. I'd be happy to assist you with the Claim Code. 

 

To better assist you - Are you trying to re-generate a new claim code? If yes, we need to remove the web-services and re-enabled them -

 

To remove Web Services -

 

1. From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

 

Reboot the router and the printer. 

 

To enable the Web Services -

 

1. From the Home screen, touch the ( ePrint ) icon.
2. Accept the Terms of Use, and then follow the onscreen instructions to enable Web Services.
3. Print the ePrint information page, and then follow the instructions on the page to sign up for an ePrint account. 

 

You may also refer to step# 1 to 3 from this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎11-12-2019 07:44 AM

HP Recommended

Thank you so much!!!

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‎11-12-2019 08:18 AM

HP Recommended

You are welcome @Kita417_83

 

Let me know how that pans out. 

 

To thank us for our efforts to help you, click here to access our public post and select “Accept as Solution”.

 

Have a great day!

Asmita
I am an HP Employee

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