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‎02-11-2022 08:26 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Is anyone else having issues with instant ink sending them the wrong ink? I got four cartridges of the wrong ink and as a replacement they sent me one tricolor. Obviously that won't work. Am I the only one having issues?

3 REPLIES 3

‎02-13-2022 04:02 AM

HP Recommended

@searstd0, Welcome to the HP Support Community! I’m here to help.

 

Apologies for the inconvenience caused. Do you get any errors or the ink cartridges does not fit in the printer?

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the issue persists, as you have already received 3 replacements and it still does not work, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎02-13-2022 07:50 AM

HP Recommended

I received four cartridges that don't work, they don't even fit in the printer.. They replaced it with one that I can't even tell if it works because they only sent the one tricolor so I can't even test it out

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‎02-13-2022 07:55 AM

HP Recommended

@searstd0

 

In this case, please contact the Instant Ink department in your region for assistance/replacement. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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