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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Help - need to speak to someone about instant ink.

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Help Help - quickly please.

Old printer died.  Bought a new one and switched it over on my account no problem.

Printer came with ink which lasted a grand total of 28 pages.  As I'm working from home, I need to print. Had no choice but to buy ink from the store while waiting for instant ink to arrive.  

Changed the colour as it had run out for a shop bought cartridge as couldn't wait for HP delivery.

In doing this, it has cancelled my colour cartridge from the subscription service according the the notification received on my printer.  

Received ink shipment today for just a black cartridge,  

I don't need black I need colour.  Looks like I will no longer be able to get colour on my subscription,

Help - how can I sort this out????

HP Support Agent
HP Support Agent
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@Redfraggle, Welcome to the HP Support Community!


To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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