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‎10-02-2023 10:27 AM - last edited on ‎10-02-2023 11:51 AM by Moderator

HP Recommended

I moved to the UK with a Deskjet2700 bought from Singapore. Previously enrolled in instant ink subscription so I still have the old ink installed in the printer when we got here. I got store-bought 305 ink but it displays incompatible ink.  I am using MacOS Sonoma. Kindly help please, thank you. 

1 REPLY 1

‎10-03-2023 08:07 AM

HP Recommended

Hi @aabbccddeeffgg 


Welcome to the HP Support Community

 

I'd like to help!

 

I understand you moved, and the printer is not accepting the new region cartridges.

 

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

 

 

We need to perform a regional reset on the printer to resolve this issue.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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