Horizontal streaks and faded ink

[francie15]

You'll see in the test print that there are streaks in the print and the last bit of text at the bottom doesn't even come up. Ink is light but I have instant ink and the levels aren't low enough to ship out toner yet. The test print was printed directly from.the printer but im having this issue from windows 10 and printing from my android phone. Only thing I've done so far is unplug and plug back in again. Help!

[Nal_NR]

Hi @francie15,

Welcome to the HP Support Community. 

I'd like to help!s

Update the driver software and firmware for your printer using your current OS. Click here

Also, perform the steps from this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[francie15]

attached is the result of my print quality report after cleaning the cartridges

[Rainbow23]

Hi @francie15,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[francie15]

Thank you, I called yesterday.