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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended

Gave my old printer to friend but it still had my name to get instant ink started for her

3 REPLIES 3
HP Recommended

Hi @Regiooaksartist,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Make sure the instant ink plan is canceled by the previous owner.

And then, here's what you need to know & do:

 

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

 

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

 

when done successfully, check if it works fine.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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Thank you so much for replying. I deleted that printer off my HP account wgen i added my new printer but my friend who has my old printer wants to get instant ink started and it won't let her because it says it's in my name. What to do now?

Thank you,  Regi

HP Recommended

Hi @Regiooaksartist,

 

Welcome back! 

 

To fix this issue, will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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