How can I remove old print

[teruhuang]

Last month I added a new officejet pro 9018e printer to my account, at the same time I removed the no longer working officejet 9012 printer from the registered account and canceled the instant ink service. But now, I can't log into instant ink to see the ink status of the new 9018 printer, because the front page keeps being overwritten by the old 9012, and I can't choose another printer. Hope to be able to help thank you. In addition, how does 9018e set @hp.com's epinter to print the email address? I don't have this option in my printer account settings.

 

[Treeko]

Hi @teruhuang 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko
HP Support