How can I use the last of my instant ink and then cancel my subscription.

[Kathrynjgb]

I am getting charged for ink that is not delivered. My credit card expired and I was sent a new one. Instant ink is unable to charge for my ink. I have full ink cartridges in the printer and an extra black cartridge. I would like to use the ink I paid for and stop getting the instant ink. It is not worth the money, especially when you pay for cartridges that are not delivered, and the hassle. This will be my last HP purchase. My son has the same printer and he feels the same. He will never purchase an HP printer again. 

[Elohi_NR]

Hi @Kathrynjgb,

Welcome to the HP Support Community. 

I'd like to help!

Here are a few points on how Instant Ink works:

> Instant Ink printing plans are based on pages, not cartridges. You choose an Instant Ink plan based on the number of pages you would like to print monthly.

> You only pay for the planned pages you've selected.

> Cartridges are not sent by the month. You will only receive cartridges when your printer tells us you need them, based on your ink usage. Or low on ink.

> HP Instant Ink cartridges are very high capacity, so most customers don't require frequent shipments. You must keep your printer connected to the internet and your shipping address and payment method up to date to avoid service interruption.

If the payment is due, and you do not wish to continue with the Instant ink program, 

will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!