How do I calk you

[UnhappyVictim]

I wrote HP weeks ago and no one answered yet. My home burned down with all my instant ink and printer. I bought one in the same series used. I pay for instant ink and everything I had burned up in the fire. I had to buy ink because no one answered my request for ink. What's up. When am I going to get ink and are you going to pay me back for what I had to buy? This used to be the great American company. What happened? I never get anything. No one responds.

[Dragon-Fur]

@UnhappyVictim 

I doubt sending email was effective.

Unless stated otherwise, HP does not provide email case submission.

That said,

Request for Review

• I have submitted a request that someone review your question / concern.

Worth Noting

• Our Community is not HP Technical Support, nor are we HP Sales, HP Service, or even Instant Ink Support.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Note to those reading:

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from rats and scammers.

For those reading:

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Of Interest…

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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If the answer helped resolve your issue, Click "Accept as Solution" .

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

[Jay_G24]

Hi @UnhappyVictim,

Is your new printer enrolled in instant ink?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[UnhappyVictim · Accepted solution]

I finally did get help thank you. Please delete my post.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!