I don't do the instant ink program, but I had to use this category because this form doesn't have a category for ink purchased at the store which is where I got mine. I opened a new color cartridge yesterday and it won't work in my 5740 office jet. I get the same message I am seeing others got which is "remove and reinstall indicated cartridge making sure it is correctly installed". The old one works and another new one that I just bought today works, but not the one I opened yesterday. It had been too long since I bought it and the store wouldn't take it back. Can I send this thing into HP and get a replacement or my money back? I have the receipt.
I tried your suggestion and it did not help. I get the same message on the printer. The old cartridge works and and a new one works - just not the one I am complaining about. I'd like to send this to HP so they can look at it in a lab and verify that it is defective. In fact I would think that if this one was defective, so was all of them in a certain batch. I would think you would want a bar code number or something so you could verify that possibility when you get a bunch complaints.
Also, the fact that HP doesn't have a place to just send a form mail but makes us create a log in and report on a forum just to ask a question like this is crazy. And even that process wasn't obvious. One just has to bumble through this website to figure out how to report something.
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Sandytechy20 I am an HP Employee
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