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‎12-17-2022 07:32 AM

HP Recommended
Operating System: Microsoft Windows 11

I received a bad black cartridge. I did all the troubleshooting. I just want a replacement. I opened a case 4 days ago with no word. I started a chat which wasn't answered for over two hours, by which time I wasn't at the computer any more so they closed it. I can't print at all. Does anyone know if there's any way to get help from support?

1 REPLY 1

‎12-20-2022 08:56 AM

HP Recommended

Hi @aliand428,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
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