How do I get a replacement for a new genuine HP cartridge that is defective--not expired?

[JPWoo]

Not enrolled in instant ink, but the drop-down menu above won't let me choose any board category but "HP Instant Ink." I have a new, unused genuine HP ink cartridge, 962XL yellow, but as I try to install it, I keep getting an error message that reads "the indicated cartridges (Y) are not intended for use in this printer." However, this is NOT TRUE. I have the correct cartridge, but it is somehow not communicating. I have gone through all the troubleshooting tips, to no avail. My ink cartridge is warrantied through SEP 2024. Unfortunately, I am unable to print--even black only--until a working cartridge is installed! (That is not fair! I need black only for 95% of my printing needs!) After walking through the virtual customer service prompts and giving my address to mail the replacement, I was given this notice: "service is unavailable. You'll need to contact live support." However, there was no live support phone number provided. How do I contact or otherwise get my ink replacement?

[A_Gayathri]

Hi @JPWoo , 

Welcome to the HP Support Community

I understand you are facing an issue with your 

Hi @JPWoo , 

Welcome to the HP Support Community

I understand you are facing an issue with your ______________. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support