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07-28-2022 10:26 AM
This printer is located at our lake house. We have not been able to be there very often this year. Talso, the online connection there is spotty and the printer itself is very quirky when it comes to linking to the mobile broadband device I use at that location. As a result, the 8630 e-All-in-One Printer is seldom connected to HP's Instant Ink monitoring center. Now, after sending me many emails noting that the printer is not online, HP has announced that they are cancelling my account. I suppose I should just let it go since I consumer very little ink at that location, but I am puzzled by HP's action -- what is HP's motivation? It is impossible to reach anyone at the company to discuss this.
07-28-2022 08:26 PM
The terms of the Instant Ink program require the printer is connected to the internet. This is needed for proper billing (so HP can properly track usage, accounting for rollover pages and extra pages), cartridge shipments (the service aims to ship cartridges when the available ink levels dip below two months of ink at current usage) and verifying service (once the program is cancelled the Instant Ink cartridges will no longer work and will need to be replaced with retail cartridges).
From the terms of service, section 5.c:
Your Printer Needs to be Connected to the Internet. In order to be able to use the Service in an uninterrupted manner, You agree to maintain connectivity of Your Printer to the Internet and to not remove or disable any remote monitoring software or functionality on Your printer; such Internet service is not provided by HP and must be separately obtained and paid for by You. Please check with Your Internet provider for information on possible Internet data usage charges and any other applicable charges. You are responsible for obtaining and maintaining, at Your sole expense, all equipment and services needed to access and use the Service. If Your printer is not connected to the Internet, then the Subscription Cartridges (as defined in section d. below) will be disabled and You will not be able to use them to print; however, You will continue to be charged for the Service as described in Section 7 ’Paying for Your Service‘. In order to reactivate disabled cartridges, You will need to reconnect Your printer to the Internet and keep it connected. If you need help, contact HP Customer Support at the HP Customer Support Telephone number noted at the beginning of this Agreement or www.hp.com/go/instantinksupport for assistance. Failure to connect Your printer to the Internet will also impact HP’s ability to send certain notices to You (including but not limited to those described in Section 7 ’Paying for Your Service‘ and will impact the timeliness of Your being billed for the Service.
Instant Ink is not for everyone, unless you can get a reliable internet connection it will not be suitable for you.
The phone number for HP Instant Ink support is listed near the top of the terms of service document, just after the address.
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