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‎08-11-2020 10:28 AM

HP Recommended
Product: HP Envy 5055

I have the wireless HP Envy 5055 printer. It was working normal and then one day- just stopped receiving what I was sending over from my computer? I’d like to try and send documents from my Apple phone but i don’t know how to set that up? I have an 11 pro. Thanks!

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‎08-14-2020 10:45 AM

HP Recommended

@Lauren37, Welcome to the HP Support Community!

 

Are you trying to print from your iOS device?

 

  • Make sure the printer and the iOS device are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the iOS device should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Kindly refer to - Printing from an iPhone, iPad, or iPod Touch to know how to print from your iOS device.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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