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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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How do you get ahold of REAL HP customer rep?

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Microsoft Windows 10 (32-bit)

I called several weeks ago to add my new HP printer and delete HP OJ Pro 8610. I asked for the Ink shipments to discontinue on this printer, to send a pre-paid return shipment in order to refund the cartridges I have. I see on my account that the 8610 is still being billed and I never did receive the re-turn shipment.  How do you get ahold of a human being to follow up on this?

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@SQUARE6, Welcome to the HP Support Community!


To know how to cancel the Instant Ink enrollment, refer to this document. 


The contact information for the Instant Ink department can be found on the home page of Instant Ink. Click here


To return the ink cartridges,


Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.


If you do not have a postage-paid recycling envelope, either wait for the next ink shipment or order an extra envelope from your Instant Ink account page.

*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.

   NOTE: If you have standard, non-HP Instant Ink cartridges you want to recycle, go to Product return and recycling (in English).

  1. Sign in to

    Your HP Instant Ink account page opens.

  2. On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

    Clicking Order a cartridge recycling envelope in the Help Center

  3. Review your order, and then click Submit.

Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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