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‎05-21-2020 10:28 AM

HP Recommended

How does one actually contact HP Support - like sending an email.  I have a HP Envy 5020 - the Black Ink Cartridge has expired - but because the "Ink Levels" show high enough I am not a candidate for a new cartrdige under the Instant Ink agreement. 

1 REPLY 1

‎05-22-2020 08:43 AM

HP Recommended

Hi @Damian_9

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you using HP Instant Ink cartridges in the printer?
  • Are you able to print fine?
  • Instant Ink servers will send you a replacement ink cartridge only if the ink levels are low. 
  • It is unusual that an Instant Ink cartridge is expired. Even if the ink cartridge has expired, it will work fine.

You may refer to this link to contact the HP Support in your region.

 

I hope this helps! Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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