09-25-2019 03:39 AM
I purchased the HP ENVY 5010 printer but I am unable to find a code to claim my free trial. There is nothing on the box and when I go to register for instant ink no free months are coming up. Can anyone help?
09-27-2019 05:36 PM
@cb1231 Welcome to HP Community!
Please check the contents of your printer box for an enrollment code relating to your trial.
Your printer should have come with either an enrollment key or a claim code. You should be able to add any promo code during the last phase of the enrollment.
If you have the printer enrolled and if the 2-month trial was not applied, send me a screenshot of the trial in a private message with the details below.
So, I can look at your account and get the trial applied.
If you still have issues please share few details in a private message, so I can check the account details and help you in crediting the free months to you.
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers:
We eagerly await your response,
Help us, help you.
And Take care.
I am an HP Employee