How to come back to the free plan?

[hsfernandes]

Hi

I use HP instant ink for more than a year with the free plan. In the last month, I needed to print more, so I upgrade to a higher plan. No, I cannot go back to the free plan. 

I can change for other plans, but the free plan is not available anymore...

Can someone help me, please?

Thank you 

[Dragon-Fur · Accepted solution]

@hsfernandes 

That is correct.

Free is "one way".

After you leave, you cannot go back to the Free plan.

The details are explained in your regional Terms of Service Contract.

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Of Interest…

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

• The Terms of Service contract also provides contact information, usually in the very first section.

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[hsfernandes]

Thank you very much for your clarification.

Unfortunately, That was not clear when I upgrade the plan...

The "one way" policy is applied for user or printer?