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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hsfernandes
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How to come back to the free plan?

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macOS 10.15 Catalina

Hi

 

I use HP instant ink for more than a year with the free plan. In the last month, I needed to print more, so I upgrade to a higher plan. No, I cannot go back to the free plan. 

I can change for other plans, but the free plan is not available anymore...

Can someone help me, please?

 

Thank you 

 

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Dragon-Fur
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Message 2 of 3
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@hsfernandes 

 

That is correct.

Free is "one way".

After you leave, you cannot go back to the Free plan.

 

The details are explained in your regional Terms of Service Contract.

 

Things that are Instant Ink 

 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Of Interest…

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • The Terms of Service contract also provides contact information, usually in the very first section.

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Dragon-Fur
Level 16
Level 16
33,787 25,940 3,096 10,000
Message 2 of 3
Flag Post
HP Recommended

@hsfernandes 

 

That is correct.

Free is "one way".

After you leave, you cannot go back to the Free plan.

 

The details are explained in your regional Terms of Service Contract.

 

Things that are Instant Ink 

 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Of Interest…

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • The Terms of Service contract also provides contact information, usually in the very first section.

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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hsfernandes
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Thank you very much for your clarification.

Unfortunately, That was not clear when I upgrade the plan...

The "one way" policy is applied for user or printer?

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