Create an account on the HP Community to personalize your profile and ask a question
04-11-2022 09:58 PM - last edited on 04-12-2022 06:48 AM by Ric_ob
I received a defective black ink cartridge via Instant Ink account. If I remove the cartridge and clean the excess or clogged ink from the outlet port I can get it to print one page, but then the error message missing or damaged cartridge returns.
The cartridge is within the warranty date, and I have my Instant Ink account number -- what do I do to get a replacement?
04-13-2022 06:13 AM
Welcome to HP Support Community!
To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
04-25-2022 03:20 AM