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‎09-03-2020 07:36 AM - edited ‎09-03-2020 07:38 AM

HP Recommended
Product: HP Envy 4520

Hi,

I recently moved from the USA to Europe. I cannot get my new cartridges to work. From reading about this issue, I understand a regional reset is needed so I can use the HP 302 cartridges (Europe) instead of the HP 63 cartridges (USA).

 

Can anyone tell me how to perform a regional reset of my printer?

 

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1 REPLY 1

‎09-05-2020 12:33 PM

HP Recommended

@Lomme Welcome to HP Community

If you've purchased the printer in one country/region and moved to another, the printer will require a regional reset, in order to get the cartridges working from the new region, that said, here's what I recommend:

 

You may send a private message to the HP Facebook Team: https://www.facebook.com/HPSupport/  for a faster response. If you've already attempted the same and need a response here, I'll need a few more details, 

Check next to your profile Name, you should see a little blue envelope, please click on it.

Or Click here for more details on how to access the private messages,

 

Let us know if you need anything else,

Good luck!

Riddle_Decipher
I am an HP Employee

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