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‎06-11-2021 08:43 AM - edited ‎06-11-2021 03:55 PM

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 Post moved from: https://h30434.www3.hp.com/t5/HP-Instant-Ink/how-to-redeem-instant-ink-trial/m-p/8084926 -- by moderator.

 

 @Betty0610 , I have an HP DeskJet 2700.

5 REPLIES 5

‎06-10-2021 08:23 AM - edited ‎06-11-2021 03:57 PM

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@Betty0610, I purchased a new HP DeskJet 2700 printer.
I followed instructions to start my free trial but I don't see anything in My Plan.
Please help.

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‎06-14-2021 07:37 AM

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@Hendro, Welcome to the HP Support Community!

 

To assist you better, is the printer enrolled in Instant Ink?

Are you referring to the free months?

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-14-2021 07:59 AM

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@Kumar0307, @Betty0610, I did not receive any private message.
I purchased a new HP DeskJet 2700 that came with 2 month of free trial,
I followed setup instructions on 123hp.com.
I enrolled in Instant Ink.

I don't see any free months in My Plan.

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‎06-14-2021 08:56 AM

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Never mind, I got help from instantink.hpconnected.com/chat.

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‎06-14-2021 10:15 AM

HP Recommended

@Hendro

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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