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‎10-13-2022 10:16 AM - last edited on ‎10-13-2022 12:51 PM by Retired

HP Recommended
Product: HP ENVY 5020 All-in-One Printer
Operating System: Microsoft Windows 11

Hi apologies if this question has been asked before? How do I remove an instant ink account of a family member who has passed away? I wish to use the printer as it was hardly used and quite newish; I have created an account for Instant Ink etc., however I guess the printer is still linked to my deceased relative's account. Is there any way to fix this, I have the email address that was used to link the printer but unfortunately, I do not know the password? I have done a factory reset but this did not help.

 

Any advice / help appreciated.

Thanks in advance 🙂

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2022 03:05 AM

HP Recommended

Hi @MarkM1971,

Welcome to the HP support community.

My apologies. 

 

I understand that you want to use this printer. I am glad to assist you.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎10-14-2022 03:05 AM

HP Recommended

Hi @MarkM1971,

Welcome to the HP support community.

My apologies. 

 

I understand that you want to use this printer. I am glad to assist you.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
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