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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Elaine1955
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Message 1 of 2
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Hp 6970 printing problems

HP Recommended
OfficeJet pro hp6970
Microsoft Windows XP

Help I cancelled the HP instant print contract after 3 years (only ever received one supply of ink) because my printer stopped working due to a fixed printhead problem. I’ve now just replaced the printhead but cannot prove if it works because I have a message saying I must re-enroll in instant ink to use the existing cartridges! If I rejoin instant ink I’m committed to a minimum contract for a printer that might still not work grr. Any advice welcome.

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Dragon-Fur
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Message 2 of 2
Flag Post
HP Recommended

@Elaine1955 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Instant Ink cartridges remain the property of HP and are yours to use during the time the contract / subscription is active.

 

After the contract for the Instant Ink Subscription is cancelled or terminated for any reason,

The Instant Ink Cartridges are must be removed from the printer and should be returned to HP.

 

At the very least, the Instant Ink cartridges must be removed from the printer.

Instant Ink cartridges lock after contract termination and cannot be used in the (or any) printer.

 

All the details / information are included in your regional Terms of Service Contract in section Cancellation.

 

The new Printhead might (should) have come with Setup cartridges.

Setup Cartridges are special cartridges used to for "first time" ink system initialization.

Even if you are positive you don't need the Setup Cartridges, you still need new, unused ink cartridges (not Instant Ink).

 

 

 

Need help with Instant Ink?

Contact Instant Ink Support in your region.

Need Information about Instant Ink?

Open the Instant Ink website and read the information in the contract and in the FAQ sections.

 

Things that are Instant Ink 

If you have an Instant Ink subscription and need Ink,

Start here!

TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  Read Section: Timelines for cartridges delivery

 

And

Instant Ink Support Website

HP Instant Ink Support - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Scroll down > Click Check to see if your HP printer works with Instant Ink

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

 

Enrolled in Instant Ink? 

Check for Support contact options in your Instant Ink Account.

 

Of Interest… Be Informed!  Understand your Options and Responsibilities!

Section Check to see if your HP printer works with Instant Ink

FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.

The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

 

NOTES: 

It is NOT necessary that you be enrolled to read the contract

Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

Cancellation  >> READ the Terms of Service Contract.

The Terms of Service contract also provides contact information, usually in the very first section.

 

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

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