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02-05-2021 09:56 AM
Help I cancelled the HP instant print contract after 3 years (only ever received one supply of ink) because my printer stopped working due to a fixed printhead problem. I’ve now just replaced the printhead but cannot prove if it works because I have a message saying I must re-enroll in instant ink to use the existing cartridges! If I rejoin instant ink I’m committed to a minimum contract for a printer that might still not work grr. Any advice welcome.
02-05-2021 01:04 PM
Welcome to theHP Community.
Reminderto those reading:
DoNOT respond to who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HPdoes not post phone numbers or email in Community messages.
Instant Ink cartridges remain the property of HP and are yours to use during the time the contract / subscription is active.
After the contract for the Instant Ink Subscription is cancelled or terminated for any reason,
The Instant Ink Cartridges are must be removed from the printer and should be returned to HP.
At the very least, the Instant Ink cartridges must be removed from the printer.
Instant Ink cartridges lock after contract termination and cannot be used in the (or any) printer.
All the details / information are included in your regional Terms of Service Contract in section Cancellation.
The new Printhead might (should) have come with Setup cartridges.
Setup Cartridges are special cartridges used to for "first time" ink system initialization.
Even if you are positive you don't need the Setup Cartridges, you still need new, unused ink cartridges (not Instant Ink).
Need help with Instant Ink?
Contact Instant Ink Support in your region.
Need Information about Instant Ink?
Open the Instant Ink website and read the information in the contract and in the FAQ sections.
Things that are Instant Ink
If you have an Instant Ink subscription and need Ink,
TKB article contributed by HP JessikaV
Open and Read HP+ Plans: Ink and Toner
Article includes an explanation of the service.
Need more ink? How to Order >> Read Section: Timelines for cartridges delivery
Instant Ink Support Website
Not your home site? Click the Flag to change to your region.
Scroll down > Click Check to see if your HP printer works with Instant Ink
Phone contact, where available, will be posted on the main website (front page). For example, look for the contact number in the blue ribbon just beneath the introduction section / image.
Enrolled in Instant Ink?
Check for Support contact options in your Instant Ink Account.
Of Interest… Be Informed! Understand your Options and Responsibilities!
Section Check to see if your HP printer works with Instant Ink
FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract
It is NOT necessary that you be enrolled to read the contract
Contract: Open the main website > Change region / flag > scroll down just past the FAQ
Cancellation >> READ the Terms of Service Contract.
The Terms of Service contract also provides contact information, usually in the very first section.
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