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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-27-2023 03:37 PM - last edited on ‎07-28-2023 04:32 PM by Retired

HP Recommended
Product: HP ENVY Inspire 7958e All-in-One Printer

I think that HP is way out of line for their instant ink program. I've had my HP 7900 for less than a year. I rarely print from it, but today I needed to. This printer is full of ink and instead of being able to use the cartridges that I paid for I have to leave my house and go pay for another cartridge in order for my printer to work. Otherwise I can pay HP a monthly subscription to use a certain amount of paper. I could understand if they were sending out cartridges based upon your ink levels, but this is completely unfair. I will never buy anything HP ever again and as of today I will speak against their products to any and every person that asks me about HP. There should be no reason for a printer "subscription".

1 REPLY 1

‎07-30-2023 12:18 PM

HP Recommended

Hi @tjj73 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

Treeko

HP Support


I am an HP Employee

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