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‎04-12-2020 12:51 PM

HP Recommended
Product: HP Office jet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Hi, My printer is pro 6978. last week my ink is finished and I try to change with new ones. however my printer did not accepts cartridges so :

1- I  have done factory reset on my printer to re-setup

2- However I could not pass "cartridge" setup screen. Allways warning me to enroll hp instant ink program.

3- Ok , now I am trying to enroll hp insant ink program but now I do not know my "eprint" number.

4- I could not access setup screen so I could not learn my XXXX@hpeprint.com number...

5-I could not print any page since my ink is finished and my setup process has not finished yet.

6- so, I am in stuck and could not learn my "hpEprint" ID to enroll hp insant ink program.

 

Is there any way to get rid of this vicious circle?

Category:
1 REPLY 1

‎04-15-2020 03:47 AM

HP Recommended

Hi @Mesuty

 

Welcome to the HP Support Community. I'd be happy to assist you with the Claim Code. 

 

To better assist you - Can you send us  a picture of the error screen? 

 

While you respond to that, please try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

You may also refer to step#1 and 2 from this document - HP Printers - Set Up an HP Smart Website Account

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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