cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mesuty
New member
1 0 0 0
Message 1 of 2
141
Flag Post

Hp Insant ink enrollment issue

HP Recommended
HP Office jet Pro 6978
Microsoft Windows 10 (64-bit)

Hi, My printer is pro 6978. last week my ink is finished and I try to change with new ones. however my printer did not accepts cartridges so :

1- I  have done factory reset on my printer to re-setup

2- However I could not pass "cartridge" setup screen. Allways warning me to enroll hp instant ink program.

3- Ok , now I am trying to enroll hp insant ink program but now I do not know my "eprint" number.

4- I could not access setup screen so I could not learn my XXXX@hpeprint.com number...

5-I could not print any page since my ink is finished and my setup process has not finished yet.

6- so, I am in stuck and could not learn my "hpEprint" ID to enroll hp insant ink program.

 

Is there any way to get rid of this vicious circle?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,721
Message 2 of 2
Flag Post
HP Recommended

Hi @Mesuty

 

Welcome to the HP Support Community. I'd be happy to assist you with the Claim Code. 

 

To better assist you - Can you send us  a picture of the error screen? 

 

While you respond to that, please try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

You may also refer to step#1 and 2 from this document - HP Printers - Set Up an HP Smart Website Account

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation