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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sischo
Level 1
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Message 1 of 5
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Hp Instant ink invoicing

HP Recommended
HP Officejet 5230
Microsoft Windows 10 (64-bit)

Hello,

 

I've enrolled for HP Instant ink. I've been already billed and paid the first invoice for the first month so far so good but now that I am on the third month, I still need to be billed and pay the second invoice.

 

Is that normal? Is the plan invoiced on a monthly basis or on a quartely basis?

 

Thanks

4 REPLIES 4
Dragon-Fur
Level 16
Level 16
34,410 26,561 3,176 10,227
Message 2 of 5
Flag Post
HP Recommended

@sischo 

 

Billing and charges are explained in the Terms of Service contract.

Normally, at least in the USA, charges for the subscription plan are charged each month.

 

For example

 

 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just under the introduction section / image.

 

Of Interest…

  • Section Check to see if your HP printer works with Instant Ink
  • FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
  • The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

 

NOTES: 

  • It is NOT necessary that you be enrolled to read the contract
  • Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
  • The contract also provides contact information, usually in the very first section.

 

 

Examples - Terms of Service

 

Instant Ink - Terms of Service - USA

Example:  Item 7:  PAYING FOR YOUR INSTANT INK SERVICE

Instant Ink – Terms of Service - UK

TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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sischo
Author
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HP Recommended

Thanks. I believe something is not working properly in my case because I should have already paid the second invoice which so far is still missing.

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Dragon-Fur
Level 16
Level 16
34,410 26,561 3,176 10,227
Message 4 of 5
Flag Post
HP Recommended

@sischo 

 

You are welcome.

 

I have sent this for review.

I don't work for HP and I have no access to your account - an agent will be able to help sort the details.

 

Stay Safe.

 

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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sischo
Author
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Message 5 of 5
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HP Recommended

I am in contact to Hp support to solve my issue.

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation