Hp Instant ink shows my country as UK but I live in Germany

[olawunmi32]

Hello, 

I am unable to select a plan for instant Ink as it keeps showing me UK even though I live in Germany

I have tried to contact support severaly times all to no avail .

Can you please advise me what to do about this?

[Sneha_01]

Hi @olawunmi32,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with HP Instant Ink recognizing the correct country for your account. Here’s a step-by-step guide to help resolve this issue:

1. Verify Account Details

• Log In to HP Instant Ink Account: Go to the HP Instant Ink website and log in to your account.
• Check Account Information: Navigate to the account settings or profile section and verify your country and address settings. Ensure that Germany is correctly entered.

2. Update Country/Region Settings

• Change Country/Region: If the country is incorrect, try updating it in your account settings. This may be under sections like "Profile," "Account Settings," or "Billing Information."
• Save Changes: After making any changes, ensure you save them and log out and back in to see if the changes take effect.

3. Clear Browser Cache and Cookies

• Clear Cache/Cookies: Sometimes, outdated cache or cookies can cause issues with account settings. Clear your browser’s cache and cookies and then try accessing the HP Instant Ink website again.

4. Try a Different Browser or Device

• Switch Browsers: Use a different web browser or device to access your HP Instant Ink account. This can sometimes bypass issues related to browser-specific problems.

5. Check Printer Settings

• Verify Printer Location: On your printer, check the settings to ensure that it is correctly set to your current location (Germany). Some settings might affect how your account information is displayed or processed.

6. Re-register Your Printer

• Re-register: If you can’t resolve the issue through account settings, consider removing and re-registering your printer with HP Instant Ink. Go to the Instant Ink website and follow the instructions to add your printer again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support